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full time Technical Writer (Montreal)

at Jobs in Montreal Montreal

Located in Montreal, Quebec, eXplorance Inc. has built an impressive client base - quickly.
Since opening our doors in 2003 as a privately-held company, we've earned a leadership role as a global Enterprise Feedback Management (EFM) System solution provider counting organizations like the University of Pennsylvania, LendingTree.com, the University of Toronto, Nexen Inc. and NASA among our many satisfied clients. We are presently seeking a Technical Writer.
Job Description:
• Producing and updating technical user guides alongside the development of each software update
• Constant communication with the development and quality assurance teams on product updates, feature requirements, feature limitations and release notes for each release
• Producing project-related process documentation for consultants dealing directly with outside customers
• Drafting various other materials, such as FAQs and specific use documentation
• Timely, effective and error-free documentation

• University Degree (Bachelors) preferably in MIS, computer science or a related (technical) field
• 2-5 years of experience in software technical writing
• Must be able to become proficient with new software products quickly
• Demonstrated experience in translating technical solutions into a fully workable documented process
• Experience working with technology from partners such as SAP, Oracle, PeopleSoft, Banner, Blackboard and Microsoft, and strong understanding of Web applications
• Good understanding of the Human Resources process (performance management, recruiting, etc.) and the academic domain
• Detail oriented
• Strong organizational and planning skills
• Strong time management skills, with the ability to work under pressure and meet tight deadlines
• Ability to participate in challenging and complex projects
• Ability to work in a team environment
• Ability to work independently with little supervision
• Ability to work in a dynamic and fast-paced environment
• Exceptional written and oral communications skills
• Strong computer skills with Windows, Microsoft office tools
• Bilingual English-French (other languages an asset)

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