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full time Technical Writer (Saint-Laurent, QC)

at Jobs in Montreal Montreal


Title: Technical Writer
Industry: Electronic Payment Solutions
Location: Saint-Laurent
Position status: Permanent
Salary: 60K + bonus


Company profile:

Our client, one of the leading independent providers of safe payment services, operates in more than 30 countries around the world. They have a diverse and dynamic workforce and offer great benefits. Furthermore, they offer extensive training and opportunities for growth and development.

Responsibilities:

The Technical Writer will work as part of a team with responsibility for design, development and maintenance of software based solutions that make up the company's 24/7 online payment processing gateway.

• The Technical Writer will creating and maintain conceptual, task, and reference documents in English to support new features in the product suite.
• The Technical Writer will work with software engineers, quality assurance engineers, and managers, to understand new and changed features.
• The Technical Writer will produce technical system requirements from business requirements.
• The Technical Writer will assist with content and accuracy of external facing documentation by verifying and validate information, as required; identify gaps, conflicts, and incorporate changes resulting from review processes
• The Technical Writer will define develop and maintain project document library and intranet
• The Technical Writer will prepare and coordinate the preparation of any required images, pictures, illustrations, diagrams, charts, etc.
• The Technical Writer will coordinate review and approvals of all documents
• The Technical Writer will prepare release notes.
• Excellent communication skills are essential, to gather and impart information effectively within the department and to the wider business
• Proactively identify and suggest improvements and enhancements to working practices
• "Can do" attitude and a sense of responsibility for the wider implications of technical writing
• Flexible approach to working hours to ensure project deadlines are achieved
• Proactive approach to all areas of work
• A flexible approach is necessary for the role as the business requirements and their relative priorities are subject to review and change.


Requirements:

• BA or BS in Technical Communications, Computer Science, or a related field.
• 3 to 8 years of technical writing experience in the software development industry
• Must be fluent in English
• Translating business requirements into system design and technical specifications
• Excellent analytical and problem solving skills
• Proven experience and/or a genuine passion for technical writing in software development.
• Proven ability to extract and assemble information from various sources, including design documents, technical specifications, software products during development cycles, subject matter experts and external sources
• Ability to work independently on small projects and work collaboratively on large projects
• Proficiency in industry-standard authoring environments
• Ability to work with source control and software defect tracking systems.


Technical Knowledge:

• Microsoft Office, Adobe Photoshop, Adobe Acrobat
• Source code control (SVN)
• Database design in large database systems.
• Internet applications and/or the online payment industry, development
• Web application security

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22-10-2012
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