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full time Bilingual Junior Computer/Network Technician (Saint-Laurent, QC)

at Jobs in Montreal Montreal

Kumatech, a Montreal area Managed IT services provider is looking for bilingual junior technicians to support our growing number of outsourced IT clients. You will be expected to learn our clients environments, support their production applications, either on site or remotely from our office. You will need to respectfully and politely represent our organization by providing high quality professional technical support to our clients. We support and assist clients with everything IT related. This commonly includes Desktop workstations including; reloads, virus clean ups, remote access, performance issues, and printing issues, Client ERP/LOB applications, Microsoft Exchange, Windows servers & workstations, internet service & firewalls/security, Unified Communication systems such as ShoreTel & MS Lync/OCS, basic and advanced network architecture, Wan & IPsec. As a Kumatech on site rep you are expected to be well groomed, presentable, well-mannered and never rude or argumentative. We are looking for candidates that will go the extra mile for our organization and especially our clients. If you feel you can handle such responsibility and want to work with a team of IT experts & enthusiasts who will assist and challenge your technical expertise as you learn and grow as a technician, then Kumatech is the place for you.

- Perfect English and French (Spoken and Written).
- 2+ years experience as a computer/network technician. (Preferably for an IT Support company)
- A valid driver's license and a vehicle.
- Resourceful and knows how to search for solutions to computer/network problems.
- Customer service, and customer satisfaction oriented.
- Eager to learn new things.
- Doesn't mind working on the road most of the time. (Montreal and close surrounding areas)

Day-to-Day Tasks
- Troubleshoot and repair computer performance problems
- Troubleshoot and repair local and network printing issues
- Troubleshoot and repair network access issues
- Troubleshoot and repair POP/IMAP/Exchange e-mail issues
- Configure and/or Modify policies on Juniper/Watchguard/SonicWall/Cisco firewalls
- Clean malware form PC's
- Configure wireless access point/routers
- Configure Computers on a Windows domain
- Configure Outlook Exchange Clients
- Setup new computers on corporate networks
- Backup data manually and Reload computers
- Replace computer/server hardware
- Troubleshoot Internet Access issues
- Setup new domain user accounts and mailboxes AD/Exchange
- Activate Blackberry devices with BES Server
- Configure iPhone devices with Exchange ActiveSync
- Troubleshoot Blackberry and iPhone sync/activation issues

- Starting Salary: $35k, with review after 1 year
- Commission paid for new clients brought in by employees
- Mileage reimbursement (for travel between clients)
- Paid Company Cell Phone Plan
- Paid IT certification exams for passes
- Paid IT certification study materials

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