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full time Support Technician [#565] (Mtl)

at Jobs in Montreal Montreal


Our client, a fast growing company based in Montreal, is looking for an Support Technician to join its dynamic team. The company offers a wide-array of exciting and challenging projects, employee benefits and additional perks.


•Respond to customer inquiries, primarily via email and telephone
•Resolve any customer technical issues through diligent research, reproduction, and troubleshooting
•Work directly with staff in quality assurance, software development, and customer deployment engineers to resolve problems
•Document all technical inquiries; develop and review content for knowledgebase
•Provide feedback and suggest improvements to our product portfolio


•BAC in IT, Electrical Engineering or equivalent work experience
•2+ years experience in a similar position
• Experience in providing Linux technical support to large enterprises and/or carriers
• Good practical working experience with Linux OS (CentOS-4 / Red Hat Enterprise) administration
• Excellent English written and verbal communication skills

• Experience in the datacom/telecom industry
• Knowledge of SIP/H323
• Experience with telephony, VoIP, softswitches and IP-PBX systems
• IP Networking (TCP / IP, Troubleshooting, Cisco)
• Network security and firewalls
• Familiarity with database environments , such as MS-SQL and mySQL
• Familiarity with VMware ESX Server or VMware products
• Ability to program and debug Bash and Perl scripts

Job type: Permanent position
Compensation: According to experience
Location: Montreal, Quebec, Canada

Please apply @ http://www.alteo.ca/en/it-jobs.html

Alteo is a recruitment firm specialized in IT based in Montreal offering a full range of IT staffing solutions: recruitment of permanent IT professionals, staffing of IT consultants, head hunting. With more than 30 years of cumulated experience, our team of senior recruiters has the expertise to deliver superior results and meet the highest expectations. Thoroughness, discretion and confidentiality are at the core of our approach.

En savoir plus. . .
Location: Mtl

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