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full time Residential Telephony Agents (Laval,QC)

at Jobs in Montreal Montreal

Residential Telephony - Bilingual only

Salary: $11.50/hr + bonus of up to 500$/month
Open hours - weeks: 8:00 am to 9:00 pm Monday to Friday
Open hours - weekends: 9:00 am to 6:00 pm Saturdays and Sundays

Being a Top Customer Service Agent at Nordia's Customer Contact Center in Laval means using and applying your talents while being helpful to people.

Addicted to phones?
Using a phone is as natural to you as breathing. Assisting people comes to you just as naturally. Are you also intuitive? i.e. good at identifying customer needs? Great! There will be customers moving to another address, or with questions about the promotions, or their bill. . . in other words there will be plenty of calls from people needing help! Thankfully you are the type that stays cool and totally professional in all circumstances.

Telephony will have no secrets left for you
Every customer calling has his/her own story to tell and questions to ask. Mr. Taylor wants to know who's calling before picking up. Mrs. Harris fears she may miss her grandson's call. And Mrs. Miller wants to have a second line installed -- her teen's in love -- again! With your skills set and a few weeks training, you'll know how to answer any and all inquiries and even suggest that little add-on that can make all the difference.

Learn more, here, about this growing business!

You'll like the work schedule: choose from 20 to 40 hours a week, availability required 5 days out of 7 depending on business hours.

Oh, and the 5-week full-time training is paid.

Do you have what it takes?

-High-School Graduate or pertinent experience
-Bilingual with good communication skills
-Empathic listener, with the knack to simplify what others find complex
-Quick study (whether learning instructions or new technologies)
-Comfortable with sales objectives and working with a team

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