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full time NOC Admin (Montreal)

at Jobs in Montreal Montreal

Network Operations Center (NOC) Admin who will perform troubleshooting using tools and utilities to resolve system/?network performance and related system/?network issues.?

Essential Job Functions:

- Provide support and assistance for primary and secondary level troubleshooting.
- Work/Liaise with other facets of IT which includes Engineering/Development.
- Maintain and manage a working knowledge of our propriety web based applications and systems.
- Experience with ticketing systems.
- Good communications skills.
- Familiar with HTTP, FTP and SFTP protocol.
- Familiar with Unix, Linux and Windows environments is essential
- Experience working with DNS / DHCP
- Engage in active network, server, and application monitoring to ensure high availability at all times.
- Troubleshoot Network and proprietary applications
- Administer the Client base & portfolio from a Technical perspective

Education / Experience Requirements:

- 1 -- 2 years prior NOC experience
- A good understanding of the principles of service support as defined in the ITIL framework and experience implementing ITIL practices
- Excellent interpersonal skills
- Desire to learn and adapt to new technology

Please apply via: http://careers.callieregroup.com/jobview.asp?JobID=811

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