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full time Team Leader, Disability Management at Standard Life (Montreal)

at Jobs in Montreal Montreal Downt


TO APPLY PLEASE VISIT THE FOLLOWING LINK:
http://www.jobbook.com/en/employers/standard-life/jobs/team-leader-disability-management-13715--1037


JOB DESCRIPTION:

This role contributes to customer satisfaction and Company profitability by providing leadership to a Customer Services department, specifically by scheduling work and resources, setting objectives and measuring results, facilitating teamwork and implementing process improvements.

- Leads a team of disability professionals to achieve the best possible outcomes for short and long term disability claimants, using a variety of internal and external resources and tools.

- Communicates customer satisfaction standards to staff and manages in accordance with those standards.

- Hires, trains, coaches and develops staff.

- Develops performance plans in conjunction with team members and provides feedback on performance, objectives and the attainment of goals.

- Promotes and encourages continuous process improvements.

- Participates as a member of the Team Leader Team to achieve Company objectives.

- Participates in finalist presentations and in meetings to resolve problems with in-force accounts.

- Provides leadership and mentoring to direct reports and other Customer Services staff.


REQUIREMENTS:

-University degree.

-Five years experience in tasks related to settling disability insurance claims in the field of group insurance.

-Two years of experience managing human resources.

-Proficiency with mainframe (InClaims) and Microsoft Office software applications (Word, Excel, PowerPoint, etc.)

-Knowledge of disability management and disability tools.

-Medical knowledge.

-Knowledge of disability products.

-Knowledge of insurance legislation and various government programs.

-Proficiency in oral communication.

-Bilingual (French and English, spoken and written).



TO APPLY PLEASE VISIT THE FOLLOWING LINK:
http://www.jobbook.com/en/employers/standard-life/jobs/team-leader-disability-management-13715--1037

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