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full time Bilingual Customer Service Representative (Montreal, QC)

at Jobs in Montreal Montreal


URGENT: Please read the job description below. If this interests you, please send a MS-Word version copy of your resume (ASAP) along with your salary expectations, first available date and a telephone contact number: E-mail to sheena@teamrecruiter.com
Please put the job title as your subject line:
The recruiter in charge of this role is Sheena

AFTER you have submitted your resume via e-mail (when you have a moment) please apply online to match your resume to the job with following link:

https://www.stafftrak.net/ApplyOnline/teamrecruiter.web?tt=JD&jobId=004463


If you do not think you are a match for this opportunity, but know someone who is, feel free to forward this email to them and you will be eligible for a referral bonus upon a successful hire.

My client is a well-established bank, situated in Montreal, Quebec. They are looking for a Bilingual Customer Service Representative. This is a 4 months contract with a very high possibility of extension.


Job Overview:

Summary: Responsible for interacting with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. Education/Experience: High School Diploma or equivalent. 1 to 3 years customer service related experience required. Skills and Competencies: Verbal and written communication skills, attention to detail, customer service skills and interpersonal skills. Ability to work independently and manage one's time. Ability to comprehend and communicate in more than one language. Ability to accurately document and record customer/client information. Previous experience with computer applications, such as MS Outlook or data entry software.

Major Job Duties and Responsibilities:

Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.
Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments.
Refer unresolved customer grievances to designated departments for further investigation.
Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.

Work Schedule Condition:

• Full-time permanent position (37.5 hours per week)
• $16 an hour plus night bonus- Information will be further provided
• 2 months training is provided with the $16/hr pay.
• Required to be available several weekends (Saturday and Sunday)

Day Training
During the training period, candidates must be available for a seven week period from Monday to Friday, 8:30 a.m. to 5:30 p.m. for the theoretical training and between 7 a.m. to 9 p.m. for the practical training.


Education and Accreditation
Completed high school education, or equivalent work experience

Qualifications
English and French expert level
Passion for helping customers
Sales and service oriented with a demonstrated ability to proactively listen, identify sales opportunities and solve problems
Strong communication skills (over the telephone and in person)
Solid computer and multi-tasking skills
Team player




Please note that this is the most up to date version of job description available at this time -- During Client Interview you will receive additional information -- variance may apply !

When you have some time please register in our database (5 minute process) to be considered for future openings; the link is available on our website at http://www.teamrecruiter.com/ in the Candidate section.

We thank all applicants for their interest. Only those who meet the qualifications will be contacted through telephone/email. You are encouraged to register with us in our database to be considered for future positions available.

Have a great day.

......At Teamrecruiter.com we offer some of the most highly qualified professionals in the workforce. We dedicate an industry trained recruitment specialist to the following areas: IT, Finance, Admin, Sales, Executive Search and Contractors. If you would like to learn more about our full-service recruiting firm please visit our website at www.teamrecruiter.com.

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