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full time Customer Service Representative/Représentant au service à la clientèle (Ouest de l'ile de Montreal)

at Jobs in Montreal Montreal Downt


Warnaco of Canada is a global apparel leader that designs, sources, markets, licenses and distributes a broad line of intimate apparel, sportswear, and swimwear worldwide. Warnaco's products are sold under several highly recognized brand names including, but limited to Calvin Klein, Speedo, Chaps, Warner's and Olga®. Currently, our Head Office located in Baie-D'Urfe is in search of a dynamic, self motivated and professional:

Customer Service Representative

As a Customer Service Representative you will provide excellent customer service and full order management to a specified territory. You will take calls from clients, take and enter customer orders, handle returns and order status inquiries, contact clients regarding back orders and follow up and resolve any customer concerns. This position also works very closely with Outside Sales Representatives to ensure outstanding customer care.

RESPONSIBILITIES:
Managing all aspects of customer relationships. In this role you will be responsible for general inquiries, processing orders, following up and resolving any customer concerns, etc.
Developing close ties with key accounts in your territory to understand their requirements, proposing solutions and providing service that exceeds expectations.
Working closely with field sales reps in your territory to assist in maintaining and growing sales.
Reporting as necessary to sales reps, customers and Management.


QUALIFICATIONS:
Cegep diploma, administration or marketing.
2+ years of Inside Sales /Customer Service / Retail experience.
Computer literate with experience in MS Office and MS Excel; ACS and MicroStrategy knowledge an asset.
Excellent telephone skills
Clear and effective communicator
BILINGUAL (French & English -- a must)
Strong organizational and time management skills along with the ability to multi-task.
Team player with a willingness to learn; sense of urgency

Interested Candidates should send their resumes by email or by fax at 514-457-5196.

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12-09-2012
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