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full time IMAC Coordinator (Montreal)

at Jobs in Montreal Montreal


You will be responsible for numerous IMAC projects.

Qualified candidate must be able to:

• Manage ticket requests, including evaluation/update/close processes
• Enter tickets into system and manage them to closure
• Escalate ticket issues for real time resolution where possible
• Track all ticket information thru daily excel spreadsheets for data analysis
• Work closely with regional and district managers for your area of coverage, for resource assignments
• Act as single point of contact/Escalation for all IMAC related questions and issues on daily basis
• Coordinate with individual area IMAC Coordinators and District Managers to obtain resource availability or assist in their region's tickets
• Assist the project manager with creation of process document that will be used to send instructions to field resources.


Requirements:

• Ability to manage multiple tasks simultaneously
• Excellent communication skills in both French and English (both written and oral)
• Ability to schedule and coordinate tasks performed by the IMAC technical team.

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06-09-2012
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what where  
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