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full time Network Support Analyst (Montreal-downtown )

at Jobs in Montreal Montreal

This is a full time permanent role...

This position is responsible for providing day-to-day end-user support and network support for offices in Ontario and other regions as required as well as participating in projects as required at level 2 and 3 so ability to deal with tasks without much supervision is a must.

Key Responsibilities:

o End User support activities include:
o Providing end-user support and training for standard and custom in-house applications
o Research and propose solutions to improve business processes
o Maintain file and application security as required in conjunction with business requirements
o Monitor and maintain backups for Windows servers as required
o Escalate/resolve technical issues with Enterprise System Support Team
o Maintain status report on calls received, description of calls and calls closed
o Maintain IT inventory

Network support activities include:

o Install, configure, monitor, maintain, and relocate network related equipment
o Troubleshoot network connectivity issues

Required Skills and Expertise

Minimum 2 years hands-on experience:
supporting Windows networked environment with Microsoft Office suite
administering/supporting an MS W2K3 AD and Exchange 2003 environment
supporting multi-server, multi-site environments
supporting desktop operating systems and peripherals
planning and implementing projects

Must have excellent verbal and written communication skills in French and English
Must have to ability to manage time effectively
Must have own vehicle and able to travel within Eastern Canada

Certifications and Education...

IT diploma at an accredited college or equivalent in professional development
Industry certifications are required. One or more of the following an asset: CNA, CNE, MCSE, Citrix Administrator, CCNA

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