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full time SAN (Storage)Biling. English/Mandarin Frontline Prod. Specialist, MTL (L'Acadie & Legendre)

at Jobs in Montreal Montreal


CommVault, Bilingual English/Mandarin, Frontline Product Specialist, Montreal QC

Overview:
An outstanding career opportunity for a CommVault, Bilingual English/Mandarin Frontline Product Specialist. The Front Line Product Specialist provides call triage for inbound communication from CommVault customers, via telephone and email. The ideal candidate will bring a hard work ethic, excellent customer interaction, good communication skills (both English and Mandarin) and a desire to learn in this fast paced environment.

As part of the team, you will be a member of a highly innovative solutions environment where the people are dedicated and focused on continuous learning and growth opportunities.

Our client encourages and supports ongoing training and development opportunities and will pay for specific accreditation related to the role for successful candidates. They offer an attractive compensation program and a comprehensive benefits package which includes Dental, Health Care, Vision, Short/Long Term Disability, Accidental Death and Dismemberment, Life Insurance, and Travel coverage

Our client's Managed Services Division provides Help Desk, Infrastructure support and monitoring for a number of (offshore) clients as well as Product Support for CommVault.

As part of the team, you will be a member of a highly innovative solutions environment where the people are dedicated and focused on continuous learning and growth opportunities.

Our client encourages and supports ongoing training and development opportunities. They offer an attractive compensation program and a comprehensive benefits package which includes Dental, Health Care, Vision, Short/Long Term Disability, Accidental Death and Dismemberment, Life Insurance, and Travel coverage


Responsibilities:

Verify that customer is under active maintenance and confirm the customer incident detail and contact information.
Review ticket history and knowledge base to determine if there is an immediate resolution to the customer incident. If no such resolution exists, the Product Specialist assigns the incident to the correct Customer Support Focus Group.
Shift is 8:00 pm to 4:00 am, Monday to Friday, to support the Asia/Pacific Region.
Qualifications:

1-2 years of prior Customer Support experience
Experience with Microsoft Operating Systems
Intermediate level understanding of network topologies
Fundamentals level understanding of SCSI transport concepts
Experience with Unix-based Operating Systems
Experience with MSFT-based office automation software (MS Word, XLS)
Ability to multi-task and exceptional time management skills
Bilingual -- English and Mandarin
If you are interested in exploring this opportunity, please email your resume to celia@proex.ca

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09-08-2012
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